WhatsApp Business enables you to have a business presence on WhatsApp, and was built with the small business owner in mind. Communicate more efficiently with your customers, by using tools to automate, sort and quickly respond to messages and help you grow your business.
If you have separate business and personal phone numbers, you can have both WhatsApp Business and WhatsApp Messenger installed on the same phone, and Register them with different numbers. It’s a free to download app for small businesses.
People all around the world use WhatsApp to connect with small businesses they care about — from online clothing companies in India to auto parts stores in Brazil. But WhatsApp was built for people and we want to improve the business experience. For example, by making it easier for businesses to respond to customers, separating customer and personal messages, and creating an official presence.
Unique Features of WhatsApp Business App
In addition to the features available in WhatsApp Messenger, WhatsApp Business includes following features.
- Business Profile
Create a profile for your business to help your customers find valuable information. You can add Image, Business Address with location, Business Category, Business description, Email address and Website.
You can also set Business Hours from Schedule. You can select from these options like Open for Selected hours, Always open or by appointment only.
- Messaging Tool
Let customers know that you’re away with Away messages under Business settings.
Use Quick replies to create keyboard shortcuts for frequently sent messages and greet customers with a Greeting message when they message you the first time.
- Messaging Statistics
Get Insights like access important metrics such as how many of your messages were successfully sent, delivered, read and received.
- Use WhatsApp Business and WhatsApp Messenger App separatly
You can use WhatsApp Messenger and WhatsApp Business app on the same phone, but each app must have its own unique phone number.
- Whatsapp web support
You can use WhatsApp business app in PC also. Visit web.whatsapp.com on your computer and scan the QR code and get started.
- Landline/Fixed Number support
You can use WhatsApp Business app with a landline (or fixed) phone number and your customers can message you on that number. During verification, select the “Call me” option to receive the code over a phone call.
Use Labels to organize and quickly find your customers and messages. You can give this lables to your contacts. For example New Customer, New order, Pending payment, Paid, Order complete and many more.
- Free Calling & Messaging*
WhatsApp Business app provides services like Free International calls & Free Messaging, Group Chat, Send Multimedia, Offline messages.
*Data charges may apply. Contact your provider for details.
Note: Once you restore your chat backup from WhatsApp Messenger to WhatsApp Business, you will no longer be able to restore it back to WhatsApp Messenger. If you would like to go back, we recommend that you copy the WhatsApp Messenger backup on your phone to your computer before you start using WhatsApp Business.
How to setup WhatsApp Business App for Your Business?
- Install WhatsApp business application in your phone
First download WhatsApp Business App for Android Phone, iPhone, Windows Phone, Mac and Windows PC
Visit https://www.whatsapp.com/business/ on your mobile phone to install. or go to play store or app store.
2. Setup your profiles with your business information.
After Installation, verify your mobile number and create your business profile. For that add your business details like Image, Business Address with location, Business Category, Business description, Business hours, Email address and Website and get started.